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Our Mission

Lead executives in the design strategy process to adopt an innovative and futuristic business operation, leveraging talent strengths, competitive advantage, and shareholder value.

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Vision

Create a habit for organizations to refresh their systems, values, and behaviors

that make up how services are delivered to customers  and employees, thereby

heightening a distinct brand in the marketplace. 
 

Services

Executive Offsite

Strategy Design at an Enterprise level, C-Suite Goal Setting Facilitation & Team-building

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Org Design / Strategic Workforce Planning

Define goals, Design org structure, Job leveling, scope and sourcing strategy

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Change Management
M&A; People, System & Process Integration

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Company Culture

Core Values, Engagement Surveys, Data Analytics & Action Plans

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Customer Surveys

Data Analytics & Action Plans

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Customer Service Optimization

Undercover Customer & Best Practice Tactics

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Communication Plans

At all levels regularly inform your different customers in the business

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People Development

At all levels to heighten people strengths, management, communication, service functions

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Executive Coaching / Leader Integration

At all levels of the business

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Critical Workplace Investigations

Dispute Resolution & Action Plan

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Services
In a Meeting

What we do

  • Define collectively, critical short and long term goals to leverage competitive brand
     

  • Identify key roles to execute on defined goals and lead with a progressive culture
     

  • Design org structures & budgets for current and future talent needs
     

  • Lead change management utilizing project planning and communication strategies
     

  • Create talent learning roadmap for succession planning and employee retention
     

  • Survey internal and external business sentiment on products/services to improve employee and customer experience
     

  • Facilitate team-building and generational diversity & inclusion strategies

What We Do

How we do it

  • Invite key decision makers and innovative thinkers to listen, collaborate and help identify business needs
     

  • Apply a design thinking approach for free flow of ideas and prioritized tenets
     

  • Build a customized sketch, a way-forward action plan
     

  • Leverage solutions to gain consensus, build on business accountability and create implementation timeline
     

  • Partner to monitor business progress and enable a continuous improvement mindset

Forward-Thinking

Look beyond the status quo, seek to innovate the operation efficiently, move the culture forward, have a progressive mindset to understand market trends and threats, foster “agility" to think, act swiftly, be adaptive.

Leveraged

Understand your competitive advantage, the data reflects the strengths and opportunities, utilize the contents as a baseline to heighten solutions, deliberate a plan for business consensus.

Solutions

Integrate a simple approach and realistic pace, customized to your business for attainable success.

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Industries

Airlines -
Aviation, Cargo & Transportation, Logistic Operation, Safety,
Compliance & Governance

Travel Hospitality & Leisure -
Hotel, Restaurant, Entertainment
Healthcare -
Imaging Equipment & Pharmaceutical Products
Public Sector -
Government, Airport Administration
Media & Entertainment
Retail
Industries
Melissa F. Smith

Managing Partner

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