Trusting Partnership • Experience • Innovation • Prioritized Ideas •
Facilitation & Mediation • Exec Endorsement • Customized Plans
As an employee, Melissa has partnered with great visionary leaders in giant, global organizations. As a partner with FLS, she shares her authentic and inquisitive self to understand each business need and drive customized strategies. This has led to successful transformations, trusting and lifelong partnerships. She feels privileged to the distinct learning from organizations, which enables her to offer “Leveraged Solutions” with each client.
American Airlines – Mega operation, diversity of job groups/scopes, critical operational priorities, customer service, dynamic workforce, safety/security, regulatory mandates, economic impact, labor relations, global negotiation of collective bargaining agreement.
Tyco Health Care – A conglomerate of businesses (Healthcare, Electronics, Fire & Security), a Latin America start up branch, with high sales metrics for imaging equipment and medical devices; highly regulated.
Royal Caribbean Cruises – Is an innovator on steroids, they will invest to build state of the art ships, obsess over the customer experience, hire the right talent, and keep those that really are aligned to the values of the company.
DFW Int'l Airport – Leads through their Org Effectiveness, with the right design and strategy for each business unit to deliberately and successfully affect the airport’s mission and customer experience.
Cinemark - A model of multi-generational workforce getting it right. Gen Z and Millennial workforce gelling with Gen X and Baby Boomers, competing priorities in hiring, training, retaining and rewarding talent
Dear Leaders (CEO/CFO/COO),
Thank you for visiting Forward-Thinking, Leveraged Solutions (FLS). in consideration for your business development and optimization. KUDOS to you for leading a progressive company, willing to regularly innovate the delivery of services and heighten your organization’s unique brand!
The marketplace and talent shifts pose a constant risk on businesses. The competition is frequently looking for new ways, simpler, quicker to increase their customer base and provide a memorable experience. It is key for organizations to remain ahead of the game by regularly refreshing annual goals, being focus on the business purpose, its measured performance and the external landscape.
Melissa began her leader role in the airport operation. It's all about making decisions swiftly with minimal disruption to the customer and operation. She has led change across giant organizations within departments, divisions, and countries: Latin America and the Caribbean. She is fluent in Portuguese and Spanish.
Subsequently, FLS is here to help transform your business with an array of successful methods. Our collaborative style, design thinking approach leverages ideas for a more customized strategic plan and easier integration. Besides, it is great to have a neutral outside partner to discuss critical business priorities and gain a different perspective.
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Define & Refresh Enterprise Goals
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Value People's Strengths
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Communicate the Business Purpose
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Align Business Purpose to Customer Needs
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Make It Simple
It would be a pleasure to schedule a courtesy consult. We can also share some cost incentives just by your organization doing business with a small boutique firm. Keep in mind, small does not mean a reduction in services, scope or quality. When you engage a smaller consulting firm, you are being smart in how you allocate your money. FLS remains connected in the business community and upon request can suggest vendor options on services we do not presently offer.
We appreciate your consideration for services.